Why application Help is important

If you produce software for a living, including a good Help system with every one of your applications should be of the utmost importance. Good Help has a couple of very important benefits.

Higher perceived value: People notice when you go to the effort to produce a good Help system for your application. It increases their perception of your product, making it more valuable. And that can help justify pricing that's in line with its true value.

Lower support costs: Experienced software authors know that they can spend as much time on support for a product as on its development. When your application ships with a good Help system, you can cut back the time you spend on support. Customers who take the initiative to find a solution themselves won't bother you. And for those who don't, you can point them to the section of your Help content where they'll find the answer to their question.